VBD is committed to responsible management of consumer data. We comply with all rules, both ethical and legal, with respect to the use of consumer information obtained by us and we adhere strictly to all industry guidelines at all times. We undertake to continuously monitor our management of the use and security of consumer information to uphold your rights. This statement outlines the type of information we collect and store, our usage policy, and whom to contact with questions or concerns.
From time to time VBD may ask for and / or you may choose to submit personal data to VBD (including your email address and contact details) by filling out a feedback form, or signing up to our mailing list or otherwise by telling VBD about yourself or your activities.
VBD will not collect, store or process any personal information about you unless you provide it to us voluntarily.
You undertake that all information that you provide is accurate and current.
We will never collect sensitive information about you without your explicit consent. An example of sensitive information would be your religion or a medical condition.
If you do submit it, you agree and accept that this data may be used, stored and processed to develop and improve the VBD Services including their operation, administration and development as well as for operational, identification, marketing, administrative, advertising and promotional purposes but only in accordance with the Data Protection Act 1998.
If you are a new customer we will give you the choice (for example once you have registered your interest) whether or not you want us or other relevant and reputable companies to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments of VBD.
Once collected, such data will be held within the European Union and the European Economic Area and will only be used for the specific purpose for which it was sought and to which you consented. It will not be used for any other purpose whatsoever. Any personal data we hold on you will be deleted or updated upon request and any inaccurate or misleading data held will be changed or deleted upon your request.
If you do not want VBD to collect or process your personal data as described above, please do not submit it and if you have or you believe that we have data about you that is incorrect or should you wish your data to be deleted or amended for any reason please email VBD at the address below and the information will be corrected as soon as possible or removed from our database as you request.
Any data supplied by you will be kept secure in accordance with the requirements of our data protection licence and with the directions of the Data Protection Commissioner through whom this licence is held.
Details of the data we hold on you will be provided on request although we reserve the right to charge the relevant statutory disclosure fee (where appropriate). Any request of this nature should be directed to the e-mail address shown at the bottom of this notice.
As required by the UK Data Protection Act 1998 VBD follow strict security procedures in relation to the storage and disclosure of information which you have given to us, to prevent unauthorised access or use of such data. In the event, however, that VBD or its officers or employees are required to undertake any act under the Regulation of Investigatory Powers Act or similar legislation VBD or such person shall be entitled and occasionally obliged to do so without informing you. We would also ask that in such circumstances you co-operate with VBD.
In order to improve our service and vetsonline.com we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited vetsonline.com before) is recorded on your computer and used by us to improve vetsonline.com and the products and services available to you.
For each visitor to VBD's website and associated websites, our Web server automatically recognises your domain, the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the Web site from which you linked to our site. This non-personally identifiable information is collected automatically, used for internal review, then discarded.
This statement applies to personal information collected by Veterinary Business Development Ltd (VBD) and processed at our offices at Olympus House, Werrington Centre, PETERBOROUGH, PE4 6NA, United Kingdom and (under contract) at the sites of data processors and third parties appointed by us.
We maintain e-mail and offline contact information of our customers and prospects (contacts) preferably at their place of business.
We maintain where available information relevant to each contact's affiliation to their practice/place of business including position, titles and name of practice/business.
Minor changes to this policy will be reflected in this document. We will inform you of any major changes.
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