TMS Spring Seminar
The flagship one-day seminar, held on the satellite day of BSAVA Congress, has been at the forefront of the latest veterinary practice management thinking, with high-calibre speakers (as previous attendees can testify) consistently challenging delegates to implement a range of initiatives in their business. Topics over the last couple of years have included:
- Maintaining a motivated, communicative team
- Your market is about relationships
- What is customer care?
- Attracting and retaining clients
- Understanding what makes people buy
The seminar is principally aimed at practice partners and managers, but may also be of great benefit to those assistants/nurses aspiring to a role in practice management.
"Good topics covered and kept us all interested"
"Very motivated. Thank you!"
"learnt something completely new"
"Seemed directly relevant to current situation within our practice"
"Wake up call re: practice strategy – changes/re-assessment of mission statement"
"Enjoyable and something that I personally can do to improve our service to clients"
"Useful tips to take back to practice"
Look out for details of the 2011 Spring Seminar later this year.