TMS Spring Seminar
The flagship one-day seminar, held on the satellite day of BSAVA Congress, has been at the forefront of the latest veterinary practice management thinking, with high-calibre speakers (as previous attendees can testify) consistently challenging delegates to implement a range of initiatives in their business. Topics over the last couple of years have included:
- Maintaining a motivated, communicative team
- Your market is about relationships
- What is customer care?
- Attracting and retaining clients
- Understanding what makes people buy
The seminar is principally aimed at practice partners and managers, but may also be of great benefit to those assistants/nurses aspiring to a role in practice management.
Testimonials:
"Good topics covered and kept us all interested"
"Very motivated. Thank you!"
"learnt something completely new"
"Seemed directly relevant to current situation within our practice"
"Wake up call re: practice strategy – changes/re-assessment of mission statement"
"Enjoyable and something that I personally can do to improve our service to clients"
"Useful tips to take back to practice"
Look out for details of the 2011 Spring Seminar later this year.
Bookshop
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An Introduction to Veterinary Practice Client Care Moran Mark 2004 ref. 0012 £ 5.28 An Introduction to Veterinary Practice Client Care is your practical guide to be used alone or as part of ... |
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