Podcasts

TMS and Toojays Training and HR Consultancy have teamed up to deliver a cost-effective, time-efficient solution to meet your customer service training needs using state-of-the-art learning techniques – where the staff don’t even have to leave their desks!

This innovative approach utilises two technologies you may have heard of, but perhaps hadn’t considered as a means of training staff. Using a combination of a podcast, followed by a three-part webinar, TMS and Toojays have created five structured modules designed to equip participants with the knowledge and skills required to deliver exceptional customer engagement.

A podcast is simply a digital audio file. Despite the name, you don’t actually need an iPod to listen to one; all you need is audio software capable of playing MP3 files. Such programs are included as standard on most computer systems (i.e. Windows Media Player for PC and iTunes for the Mac).

Current Podcasts
Each FREE downloadable 15-minute podcast covers the essentials of the subject matter. Key points are covered and a guide to best practice is outlined. These easily accessible resources provide a great way to increase awareness and impart the fundamentals of five key areas for receptionists and customer facing staff.


		Podcast Episodes

				Customer Service - Listen Now Keeping customers happy is an aspiration of the majority of businesses. One of the most effective ways to achieve this is to provide excellent customer service.

				Effective Communication - Listen Now It's important to think about how you can communicate effectively, whether it's to your colleagues, managers, suppliers or customers. Being an effective communicator will make you more efficient and succinct.

				Handling Difficult People - Listen Now Dealing with difficult behaviour can be a challenge, particularly when there is the added dimension of a task or job that needs to be completed in the midst of these interpersonal difficulties.

				Effective Meetings - Listen Now Meetings are one of the most common forms of communication at work, but the art is to ensure that you only attend meetings that add value to your role and that they are relevant and effective, with the right attendees.

				Time Management - Listen Now Learn to manage your time efficiently to make sense of your situation and the options available to you. It will help you to get the most out of your career and life.