An Introduction to Veterinary Practice Client Care
Authors : Mark Moran
Publishing year : 2004
Language(s) : English
Number of pages : 46
Price : £ 5.00
An Introduction to Veterinary Practice Client Care is your practical guide to be used alone or as part of the BTEC Award in Veterinary Practice Client Care. It is designed to take you through everyday situations that occur in practice when it comes to communicating effectively with clients, and encourages you to apply this to your own work.
Although client care is part of your daily routine, the way that you communicate with owners can have a crucial effect on the practice; ranging from clients' level of satisfaction, to whether they decide to move to another practice, or even to take legal proceedings. Effective communication can be the key to a successful business and your own job satisfaction.
Written by Mark Moran, author of the VN Times client care series, this book offers a number of scenarios, advice and exercises to help you think about how you and your team would tackle the problems that arise.